Residential Snow Removal

At the beginning of every month, your card is billed for the upcoming months' services. This eliminates confusion with billing & payments.  The cost-saving benefits of this are passed onto you in the form of discounts, competitive prices, and better customer service!  

We receive your credit card information over the phone.  The information is encrypted & stored in a secure, third party credit card processing system with specific liability insurance. We no longer have access to your credit card information from this point. 

Snow removal efforts begin when there is more than 2 cm of fresh snow accumulation and the snow event has ended.

Snow events include any weather condition that results in the accumulation of snow within the designated service areas of a customer's property. ie - high winds or blowing snow, snow precipitation or any combination of.

If a snow event(s) spans over 3 or more consecutive days, our crews will be dispatched to clear only your driveway to allow emergency access into and out of your home during the event. Once the snow event has ended, our crews will return to provide a thorough snow clearing service.

We use a combination of shovels, backpack blowers and snow blowers to provide the best level of clearing but occasionally in larger storms, we may plow residential driveways where accessible.  The equipment we use is dependent on the snow event and the particular property we're working on.  We always want to use the safest, most efficient way possible.

Our snow removal service includes the removal of all fresh snow accumulations down to the pavement. Our snow removal service doesn't include the removal of hard-packed snow due to foot/vehicular traffic or frozen snow/ice. 

We offer a comprehensive ice management program upgrade that includes the removal of hard packed/frozen snow and ice buildup within your designated service areas.

Terrace Snow crews will not throw snow over fences or push snow over unreasonable distances or across back lanes. There must be space available for our crews to readily and easily pile the snow within your property. 

Please call the office phone number at 204.202.3444 or email info@tpmltd.ca. If you do not let us know at the office, the crews will continue to miss the spot you would like cleared. The office is the brain of the operation and should be your main contact point.

Our snow crews will work around parked vehicles to the best of their abilities. Crews will not knock on doors and ask you to move your vehicle, nor will they wait for you to suit up and come outside to move your vehicle. Email notifications are sent out to our customers for each snow event.  We ask that you keep your driveway free of vehicles until it has been cleared.